Doing Things Once

A number of years ago, I had the pleasure of working with Roy Philips at BC Tel Advanced Communications. At the time, BC Tel was heavily investing in fiber optic installations, and the Advanced Communications arm was pushing hard to sell “Ubiquity” – a high-end videoconferencing service – to leverage the fiber investment. At $15K a month, plus installation costs, Ubiquity was a hard sell in 1994. Roy, however, saw an interesting future for the technology, one which sadly has yet to come to fruition.

On numerous occasions, Roy and I discussed the process of university education. I was, as usual, quite disappointed with the methods used by professors to communicate with students. In many cases, university professors just weren’t very good teachers – nor, to be fair, was that their purpose. They were there to do research. Every so often, you’d have a brilliant professor, someone who not only really knew their stuff, but also knew how to make it stick to the inside of the skull of an undergraduate at 8:30 in the morning, despite the student’s half-inebriated state. Those star professors were few and far between – I often wish we could capture those professors, and make them available to everyone.

One-to-many broadcasting was a perfect solution. As Roy saw it, universities should collaborate to find the best professor for a subject, capture his lecture series on video, and make it generally available. Instead of attending lectures, students would watch the video and then attend a videoconference tutorial session with that professor. Thus, the “best” teacher could be made available to the masses, improving the overall quality of education.

Unfortunately, the form of education has changed very little, despite the widespread availability of high-bandwidth networks. In one shining example of thought leadership, MIT’s OpenCourseWare has made the notes from its courses available. In other areas, two MIT professors have released their thermal physics textbook online, completely free. These efforts, though worthy of praise, signal only the beginning of a movement to make education freely and easily available.

To be truly successful, such a movement requires educational content that is both freely available and freely subject to revision to encourage constant and rapid improvement (perhaps the lessons learned by the Wikipedia). It seems that it would in the best interest of everyone to produce and maintain such a repository to not only improve education, but reduce the cost of education as well. I don’t know about you, but I didn’t exactly think it appropriate for publishers to charge me over $100 for the new edition of a Calculus textbook, especially when the concepts hadn’t changed since their creation by Newton. Were these publishers really adding any value?

If free education content were created and unleashed, it could even provide some interesting opportunities for education tailored to the student. In an ideal world, content would consist of not only static text, but also interactive questions to test the student’s comprehension. How the student fared on the informal quizzing could be used to fine tune how information is presented to the student, adapting to the particular learning styles of the individual. As I’ve lamented before, there has got to be a better way to approach education than the rote learning we currently use.

All of these ideas are far in the future – for now, why don’t we try to eliminate the empires being built on public domain knowledge? Seriously, how much has first-year physics changed in the past hundred years? Very little – so why should a student pay $100 for that knowledge? It will be interesting to see MIT lead the way by demonstrating that we can be more productive as a society by doing things once by doing them right the first time.

Training for Obsolescence

I just finished up Bruce Sterling’s latest (non-fiction) book, Tomorrow Now, a vision of the future yet to come. The book is fashioned to follow the phases of life, as recounted by Jaques in Shakespeare’s “As You Like It“: The Infant, The Student, The Lover, The Soldier, The Justice, The Pantaloon, and Oblivion. While waiting for class, I overheard one of my fellow classmates complaining about their recent accounting exam: “It must have looked horrible; my paper was a mess! I knew what I had to do, but I kept wishing for Excel, so I could just ‘Insert Row'”. The comment jived with one particular section of Sterling’s chapter on “The Student” (and further reinforced the feelings reflected in one of my recent blog entries).

In “The Student”, Sterling comments on the difference between his own career’s responsibilities and the preparations currently being provided by the high school education system to his teenage daughter:

My older daughter, by contrast, is a student in high school. Compared to her lackadaisical father, she lives in harsh paramilitary conditions. She has a dress code. She fills out permission forms and tardy slips, stands in lines, eats in a vast barracks mess room.

. . .

Today’s schoolchildren are held to grueling nineteenth century standards. Today’s successful adults learn constantly, endlessly developing skills and moving from temporary phase to phase, much like preschoolers. Children are in training for stable roles in large paternalistic bureaucracies. These enterprises no longer exist for their parents. Once they were everywhere, these classic gold-watch institutions: railroads; post offices; the old-school military; telephone, gas, and electrical utilities. Places where the competitive landscape was sluggish, where roles were well defined. The educated child became the loyal employee who could sit still, read, write, and add correctly – for thirty years.

I find examinations a prime example of this obsolescence in current teaching methodologies. After all, when’s the last time a manager asked you to perform a task without access to a computer, the Internet, or other reference materials?

To make matters worse, some topics are inherently un-examinable, at least on paper. For example, in the MBA I took a course on Organization Behaviour – and a short essay answer exam. Does my ability to write a considered essay about how I’d resolve an interpersonal conflict accurately reflect my ability when faced with real people and forced to think (and talk) on my feet? Probably not.

The scary thing is this: despite the existence of university education systems for hundreds of years, we still haven’t come up with anything better. In fact, I’m not even sure anyone’s even working on the problem.