The MBA Patch

When I originally applied for admission to MBA programs at UBC and SFU last year, I had to produce a number of essays in response to the universities’ “interview” questions. Looking back on my answers to questions, I can’t believe how naive I was about the MBA program. Consider my essay answer to this question: “Discuss your career plans and how the UBC MBA will contribute to your achievement of these plans”.

My career goal is to start a successful venture that addresses a current social need using technology, thereby combining my passion for improving our world with my expertise in high-tech. I believe that we, as a society, could be doing a better job of leveraging our technological expertise to reduce our society’s impact on the environment, and improve the lives of people outside of the First World. Instead of wasting our intellectual capital on inventing the next high-tech gadget to temporarily occupy our attention, we could be addressing the real problems our shortsighted society has created.

I’ve always admired the pioneers of new technology with the capability to change the way we live. These people aren’t empire builders, like Bill Gates or Steve Jobs, but are true visionaries, like Ray Kurzweil and Bill Joy. These are people that have an idea, build a team to grow the idea into a business, execute the idea successfully, and then move onto their next big idea. These are people that get things done, fast and effectively. But the ability of these leaders to make a difference requires not only technological savvy, but business expertise as well.

A successful business can’t be built on technology alone, something I know from the three start-ups I’ve been a part of during my short professional career. Though an innovative technology may be enough to start a business, by itself it’s not enough to sustain a business to profitability. Many of the problems I observed within each start-up were due to inadequate business experience on the part of the management team. Founders and executives focused on the “gee-whiz” factor of the technology, the thrill of being “in business”, or on petty ego-based battles for control, instead of addressing the more important issues of cash-flow management, competitive analysis, market penetration, or sales strategy. In the heady “dot-com” days, the business plans for these companies were nothing more than promises of “if you build it, and they will come”, something that anyone with an MBA would have recognized as foolish (though perhaps many MBAs recognized this foolishness, and chose to cash in on the dot-com frenzy anyway).

I believe what I need at this point in my career now is an MBA program that will allow me to examine the experience I’ve already gained, thereby gleaning further insight into how to build my own profitable venture. Though there’s no substitute for real-world “battle” experience, I’ve learned more in three years with start-ups than I would have at a traditional, well-established company. But this experience has been expensive, costing the most precious resource of all: time. I believe the UBC MBA program will accelerate my progress towards my goal by providing me with the formal framework to analyze my existing experience and the tools to tackle the challenges ahead.

Wow. Painfully bright-eyed, bushy-tailed optimism, eh? You can almost see the sun rising in East, gleaming off my eyes as I stare to the West to a brighter future in the MBA program. Sucker.

The truth of the matter is the MBA is a rubber stamp degree. It’s like those patches in Boy Scouts which, oddly enough, you can buy on the Internet: Foul Weather Camping! Outdoor Cook! Patch Forgery!

The MBA isn’t a guarantee of anything, except possibly that you possess the ability to be punctual and remain conscious for an extended period of time. And even those guarantees are to be taken with a grain of salt.

Was I wrong to expect some quantifiable, identifiable results from the program, or was I just expecting too much? I’ve always suffered from high (some would say unrealistic) expectations. If there’s one thing the MBA has taught me: caveat emptor.

Internship Secured

It was a busy week, but I managed to secure myself a pretty sweet internship with the Premier’s Technology Council. The PTC is responsible for providing “advice to the Premier on all technology-related issues facing British Columbia and its citizens”. I’ll be working with the Emerging Technology Work Group, headed by William Koty, which is responsible for researching emerging technologies, analyzing how these technologies will impact BC, and making recommendations on how the BC government can stimulate economic development in those areas within BC’s technology industries.

The interview for the internship was probably one of the more enjoyable interviews I’d ever had. William Koty, along with Michael Desandoli, a consultant volunteer with the PTC, had a relaxed interviewing style that felt more like a conversation than an interview. That said, it appears that they were still working off a set script for the interview, judging from the similarity I gathered between my interview and that of the other interviewees. There were the usual “why do you want to work with us” type questions, and a few “what is X technology” questions, but nothing unusual.

The part that was unusual was one of Mike’s questions: “So, how are your listening skills?”.

I couldn’t finesse that question, so I opted for honesty: “To be honest my listening skills need work.” Honesty seemed to satisfy them, which was good.

The call-back interview with William had a similar tone and, again, some difficult moments of honesty. William was concerned that I might be too opinionated – fair enough, I said, something to work on. Being aware of my shortcomings seemed to be more important to William than being “perfect”. All in all, I felt like I got more useful insight in two interviews than in most of my MBA.

The biggest problem I have is when people aren’t willing to provide feedback on interpersonal skills. If there’s something I’m doing wrong, the only way to help me develop is to tell me. I’ve spent the last ten years working with extremely smart engineers – smart people that see things in black and white. Either you’ve got the right answer or you don’t. Period. At the end of the day, that’s all that matters. The transition to dealing with non-technical people is probably the most difficult obstacle I’ll have to overcome in my business career.

But as long as people tell me what I’m doing wrong, or how they feel about how I interact with them, I’m sure I’ll be able to overcome these obstacles. So bring on the feedback!